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Decoding Domestic, Commercial & Industrial Electricity Connection in Uttar Pradesh

By on July 26, 2020

Electricity Charges contribute significantly to the total expenses of the company/shop/organisation etc. Improper voltage, frequent cuts etc. are some other issues one faces in the productivity of his organisation. Understanding all related aspects of the UP Govt. policy regarding energy billing and mechanism to resolve the issues can help one to be wiser and smart to save on energy bill and avoid inconveniences. Here we discuss some of it.

On-Line Platform to get the Industrial and Commercial Connection

Uttar Pradesh has provided a single-window with an online platform to sanction Industrial & commercial connection for easing out the businessman.

Up to 20 KW (Jhatpat Portal)

The application for this can be applied through Jhat pat Portal Link

Above 20 kW (Nivesh Mitra)

The application for this can be applied through Nivesh Mitra Portal Linke

What is Domestic Connection?

Electric connection used for the purpose of household activity such as light, fans, air conditioning, refrigerator, air cooler, domestic pump etc. is called Domestic Tariff.  Besides this, HT power availed for domestic service in the multistoried building is also categorised in the domestic tariff.  The tariff is subsidised and not permitted to be used for commercial activity.

What is Commercial Connection?

Electricity used for the purpose of the shop, hotel, restaurant, private guest house/ hostel, Marriage house, showroom, Trading establishment cinema, bank, telephone booth, automobile service Centre, coaching institute etc. are called Commercial Connection.

Load Less than 75 KW are billed in Supply Type LMV-2 & Load above 75 KW are billed in HV-1 Category.

What is Industrial Connection?

Electricity used for the industrial / Processing or agro-industrial purpose or other power consumers, Floor culture, Mushroom & Farming units etc. are called Industrial Connection

Less than Load 75 KW are billed in Supply Type LMV-6 & Load 75 KW & Above are billed in HV-2 Category.

How to read your Domestic, Industrial & Commercial Bills?

Your Electricity Bills consist of the following :

Fixed Charges:

Fixed Charge is the fixed amount charged for billing period according to the Sanctioned Load as per the Agreement you had with the Power Company. There is another term called Demand and one should be aware of that. The demand for a particular month is a load of all the electrical equipment running simultaneously for a period of 30 minutes continuously in that month. This demand gets recorded in Electronic Meter and is always mentioned on your Electricity Bill. One should be aware of the difference between the sanctioned and demand and its impact on the electricity bill. If the demand in a particular month is less than 75 % of the Sanctioned Load then Fixed chargers for that Month are calculated on 75 % of the Sanctioned Load & if the demand in a particular month is more than Sanctioned load then Fixed charges are calculated on Actual demand & in addition, twice the fixed charges will be taken on excess demand. (What happens if the sanctioned load is not corrected for many months)

Energy Charges:

Energy Charges are charges for the unit consumption (one unit is kVAH) in the billing cycle which generally is one month.

Electricity Duty:

Electricity Duty is the tax amount levied on Fixed Charges & Energy charges combine, which at present @ 7.5 % of Fixed + Energy Charges (i.e. on the total bill). For Domestic and Government connection it is @ 5% of the total bill amount consisting of Fixed and unit charges.

Penalty or Surcharge:

Penalty may be on late payment (1.25% per month up to the First three months of delay & subsequently @ 2 % on the dues per month of delay) & on Excess demand also.

Domestic, Commercial and Industrial Tariff

The Domestic, Commercial and Industrial Tariff is given in the Tariff order of UP summarised as under:

Domestic Tariff

Click the link below for the domestic tariff of Uttar Pradesh and other connected links

Domestic Electricity LT Tariff (Urban and Rural) Fixed and Unit Rates for all states in India

Commercial Tariff

UP LMV Tariff


Industrial Tariff

Industrial Tariff


What are the minimum Charges in a commercial connection?

A commercial connection is covered with minimum charges which are Rs 600/kW/ Month (April to September) & Rs 475 /kW /month (October to March) irrespective whether you consume any energy or not.

It may be noted that there are no minimum charges for domestic and industrial connection.

Billing on zero consumption

When the electricity consumption of the consumer is zero due to house lock and all appliances switched off, the billing is done on fixed charges only. In case, the billing is still done on previous months average, you should represent the department with a proof of your house lock. It may happen due to the report of the meter reader that the meter is defective, then only the billing is done on average basis.

What is the difference between kVA & kW?

KW is the amount of ‘actual power’ an electrical system consumes. This shows you how much power is being converted into useful work. KVA, on the other hand, is the measure of total ‘apparent’ power’ for which you are billed. If kW is how much power you can work with, kVA tells you how much is being used by the overall system. Click the link for more on this.

Does industrial & commercial connections bill on kVAh Units?

Industrial & commercial connections up to 9 kW sanctioned load is billed on kWh called as ‘Unit” & 10 kW & above connections are billed on kVAh Unit.

What is the impact of poor power factor (more kVAh in comparison to kWh) in the case of Large Industrial & Commercial Connections?

If the power factor which is the ratio of kWh/kVAh is less than 0.9 than on the same amount of actual energy used in KWh actual billing on kVAh will be 10% more. Therefore, it is advisable to go for installation of Capacitor Bank to maintain the power factor to unity.

What is T.O.D (Time of DAY) Billing?

25 kW & above Industrial connections are billed in T.O.D which means consumption of 24 Hours of a day is divided into four-time slots & energy charges into all four-time slots are different. At Present four time slots are as follows:
For summer: (April to September)
(1) 05 :00 Hrs -11 :00 Hrs -Energy’s charges are extra (-)15 % on base rate.
(2) 11:00 Hrs-17:00 Hrs – Energy’s charges are extra 0 % on base rate
(3) 17:00 Hrs-23:00 Hrs- Energy’s charges are extra (+) 15 % on base rate
(4) 23:00 Hrs -05:00 Hrs – Energy’s charges are extra 0 % on base rate

For winter: (October to March)
(1) 05 :00 Hrs -11 :00 Hrs – Energy’s charges are extra 0 % on base rate
(2) 11:00 Hrs-17:00 Hrs – Energy’s charges are extra 0 % on base rate
(3) 17:00 Hrs-23:00 Hrs- Energy’s charges are extra (+) 15 % on base rate
(4) 23:00 Hrs -05:00 Hrs – Energy’s charges are extra (-)15 % on base rate.

There is an excellent opportunity to save on energy bill if the high energy consumer machines working is shifted to morning slot.

When and how can you change the name of your electric connection in Uttar Pradesh?

Electric connection is given in the name of the person owning the property or possess a legal rental agreement.
Name of an electric connection from one person to another person can be changed either upon the death of existing consumer or transfer of ownership.
Application for which can be submitted in the local office of the department with following documents ~

1.Documentary evidence of transfer of property(registered deed) or change of legal heirship (succession certificate).
2. Copy of latest paid electricity bill as proof that no electricity Bill is pending.
3. No objection from the existing consumer if available/possible.
4. Fresh application form duly filled.

After approval for change of name from the department, the transferee is required to be submitted fresh connection agreement with the DISCOM.

How to lodge an electricity complaint in Uttar Pradesh?

You can lodge your complaint about the energy bill, transformer, new connections, theft, supply failure and quality issue and meter defective complaints by Selecting Register complaints of consumer corner on www.uppcl.org or you can also lodge your complaints on calling toll free number 1912. Sometimes there are cases in which the administration unable to resolve your grievance and for this, you can file your grievance with CGRF.

Consumer Grievance Redressal Forum (CGRF)

This is the forum where an electricity consumer can file his complaints/representation when his dispute with DISCOM in Uttar Pradesh remains unresolved.

The issues for which you can address your grievance to CGRF are mainly-(a) problem regarding excess/wrong electricity bill (b) interruption of supply/voltage related problem (c) meter related problem (d) delay in new connections (e) wrong use of tariff (f) interest on the security etc., for which one can file his complaints with this forum “ Consumer Grievances Redressal Forum” of your zone. The address & mobile numbers are given in the table below. The consumer can register his complaints personally or through sending letter mentioning his name, address, connection ID, Mobile number, Discom name, Division name and details of the complaint along with proof in support of the complaint, postal order or demand draft of Rs. 50.

MVVNL, Lucknow Discom

Zone District Covered Address Mobile no
Lucknow Lucknow, Unnao, Raebareli, Hardoi, Sitapur, Gola, Lakhimpur 4/65, Indralok Hydel Colony, Lucknow 9415903263
Bareily Bareilly, Badaun, Bisauli, Shahjahanpur, Pilibhit 35-B Rampur Garden, Bareily (up)243001 0581-2427163, 2427162
Ayodhya Ayodhya, Ambedkarnagar, Sultanpur, Barabanki, Ram Sanehi Ghat, Jagdishpur, Bahraich, Shravasti, 6/31/51, Nayer Colony Civil Lines, Ayodhya 9415072928
Devi Patan Gonda, Balrampur, Bahraich, Sravasti, Chairman/judical Member CGRF, New hydel Colony, Civil lines, Gonda 8005499595

PuVVNL, Varanasi Discom

Zone District Covered Address Mobile no
Varanasi Chandauli, Jaunpur, Ghazipur, Varanasi 64 Chandrika Nagar Colony Sigra, Varanasi 0542-2223127
Gorkhapur Gorakhpur, Maharajganj, Kushinagar, Deoria Power House Road- Mohaddipur, Gorakhpur 9452354114, 9450963845
Azamgarh Mau, Ballia, Azamgarh CGRF Hydel Colony, Mohalla Shidhari, Azamgarh 9335119620, 9450963730
Mirzapur Mirzapur, Sonbhadra, Bhadohi Near Superintending Engineer, Hydel Colony, Fatha, Mirzapur 9838648054
Basti Basti, Siddarthanagar, Saint Kabir Nagar Office of Superintending Engineer, Malviya Road, Basti 9452304046
Prayagraj Prayagraj, Fatehpur, Pratapgarh, Kaushambi 32/7 Shakuntlam Bhawan, Sardar Patel Road, Civil lines, Prayagraj 0532-2261200

DVVNL, Agra Discom

Zone District Covered Address Mobile no
Agra Agra, Firozabad, Manpuri, Mathura 696 & 698 Kamal Nagar, Agra 0562-2581069
Aligarh Aligarh, Kasganj, Etah, Hathras 33/11 kv, Substation Quarsi Ramghat road, Aligarh 9412585948, 9760291128
Kanpur Etawah, Auraiya, Kannauj, Farrukhabad, Kanpur Dehat F-1 Field Hostel, Vidyut Colony, Govind Nagar, Kanpur 9410827602, 9415909012
Jhansi Jhansi, Jalaun, Lalitpur Mata Teela Haydel Colony, Civil lines, Jhansi 9415909512
Banda Banda, Chitrakoot, Hamirpur, Mahoba Chief Engineer, Electricity office, Indira nagar, Banda 9811095724, 9412876059

PVVNL, Meerut Discom

Zone District Covered Address Mobile no
Meerut Meerut, Baghpat, Ghaziabad, Gautam Buddha Nagar, Buland Sahar, Hapur 42 Lane No 5 Arya Nagar Suraj Kund Road Meerut. 0121-2647760, 8447388200
Saharanpur Saharanpur, Muzzafarnagar, Shamli Chairman, Consumer Grievance Redressal Forum, Near Bajoriya inter college, behat road, saharanpur 0132-2765933, 2766360
Moradabad Bijnor, Moradabad, Sambhal, J.P. Nagar, Rampur 220 KV Vidyt substation Chaudary Charan Singh Chaurahara, Delhi Road, Majhola 0591-2481535

KESCO, Discom

Zone District Covered Address Mobile no
KESCO Kanpur Kanpur Town Kanpur Electric Supply Company ltd, 14/71, Civil line kesa House, Kanpur 9838001889, 9839918111, 9839214273


Zone District Covered Address Mobile no
Greater Noida Greater Noida Commercial Complex H, Block, Alfa-2, Greater Noida 0120-4278517,



How can you know the amount of your current electricity bill in Uttar Pradesh?

You can know the amount of your current electricity bill through SMS on 5616195 by writing bill (space) Account ID. But best is to register yourself on the website of UPPCL for online payment where you can monitor and keep a record of the past bills, the understanding the trend of consumption etc.

Click for further reading

  1. Electricity Bills and the tariff change confusion
  2. Domestic Electricity LT tariff slabs and rates of all states in India
  3. Electricity Duty and tax on Electricity bills in India
  4. Online Electricity bill calculator for all states in India


For free advise, post your query in the discussion forum below. However, in case you need discussion/consultation one to one with the power consultant, then post your query on this e-mail address [email protected] for services on payment.

About the Author:
Mr Mahesh Kumar Jain is an Alumnus of the University of Roorkee (IIT Roorkee) with a degree in Electrical Engineering who has spent 36 years serving the Indian Railways. He retired from Indian Railways as a Director of IREEN (Indian Railways Institute of Electrical Engineering) and has also served as Principal Chief Electrical Engineer at many Railways. He has performed the responsibility of working as Electrical Inspector to Govt. of India. Mr Mahesh Kumar Jain is having a passion for electrical safety, fire, reliability, electrical energy consumption/conservation/management, electrical appliances.  He currently serves as a consultant at Nippon Koi Consortium in the field of power distribution and electric locomotive. .